Microsoft Outlook and OneNote Courses

Our Microsoft Outlook courses are totally customisable to suit the way your organisation works.

We only offer Microsoft Outlook courses on a private in-house basis, so why not take advantage of this cost effective tailored training solution to get your employees internal communications fully up to speed.

Microsoft Outlook and OneNote Courses
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Office 365 Outlook 2019 Introduction course

1 day course

This Office 365 Outlook 2019 Introduction course covers the basic skills required to manage email messages and tasks efficiently.

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What will you learn?

At the end of this Office 365 Outlook 2019 Introduction course, delegates will be able to communicate with others inside and outside their company, manage messages effectively, control and customise their emails and folders and apply a variety of useful time saving features


This course is designed for people who rely on Outlook for e-mail communication both internally and with external customers.

Course Contents


  • Create, Reply & Forward
  • Address books (global & personal)
  • Create Distribution lists
  • Handling message options
  • Attachments:- Send, Receive, Preview
  • Printing messages
  • Save Drafts
  • Recall & Resend
  • Using Hyperlinks
  • Spell & Grammar checker
  • Conversations

Message Options

  • To:, Cc:, Bcc:
  • Sensitivity & Priority
  • Delay and Expirations
  • Categories
  • Read and Delivery Receipts
  • Rich Text v Plain Text v HTML
  • Applying Follow Up flags
  • Delivery & Expiry dates/times


  • Sort/Move/Delete messages
  • Create/Move/Rename/Delete Folders
  • Restore Deleted messages
  • Using the Field chooser
  • Define & Amend Views
  • Conversation view

Organising Mail

  • The Organise feature
  • Rules Wizard to control messages
  • For Junk email
  • Modify/Disable rules
  • Using Colours and Views
  • ‘Out of Office’ messages


  • Instant search
  • Advanced Find options
  • Creating Search Folders

Voting Buttons

  • Creating and Managing votes


  • Personal folders
  • The Organize pane
  • AutoSignatures
  • Mailbox permissions
  • Customising Outlook Today


  • Understanding PST files
  • AutoArchive settings and Archive Folders

Mailbox Cleanup

  • Viewing mailbox sizes

Course Materials

Enliten IT will provide each delegate with a workbook and other useful reference materials where applicable.  These may be either paper based or in Adobe pdf format or a combination thereof.
“I have learnt various things today, styling and shortcuts will be very useful in my report writing.  Paula, Domino”I have learnt various things today


No prior knowledge is assumed.

Additional Information

Customised Option If required you can customise the content to create your own course.  Just “Pick ‘n’ Mix” content from the Introduction and Advanced courses and we will accommodate your requirements. Note:  We only offer this Office 365 Outlook 2019 Introduction course on a private in-house basis.  For pricing and availability just pick up the phone and call us on 0845 1085481.