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Microsoft Office TNA
How effective are your staff – really?
New recruits today are expected to have a level of competence on a computer – at least they should be able to manage their email and create a simple Word document. The danger is that everyone is expected to develop their skills as they go – and it’s rare that anyone checks out how effective everyone’s skills are.
Even people who have been using an application for many years don’t know how to use some of the features – because nobody has shown them how. They waste lots of time doing things ‘the long way’, simply because they don’t know it’s possible to short cut these tasks.